Have a question? Get an answer. One of the key Assured Assistance benefits is that we are available 24/7. Nothing is more important to us than being responsive to a client's request for help. We are committed to being available around the clock. We try to make getting the assistance you need as easy and flexible as possible. As an Assured Assistance client, we will provide you with phone, fax and email that you can use 24/7 to ask a question, get an answer or request assistance.